Due to high demand, we have a 3-business day processing time, although most orders will ship within 2 days (excluding weekends)
All orders over $150 qualify for free Fedex Ground shipping
All other orders will have a flat rate $10 shipping fee for Fedex Ground Shipping
Please see below for a Map of Fedex Ground Transit Times for your information:
Returns
Although we are confident that you will be happy with your purchase, we will gladly accept returns for all products within 30 days of delivery.
Please note that a $10 return fee for shipping costs will be deducted from your refund. To be eligible for a return your item(s) must be in the same condition that you received it and in its original packaging.
To begin the online return process, please click here and complete the following steps:
Login
Navigate to your dashboard under My Account
Open your orders history list
Open the order contained the item you need returned
Select this option to start the RMA (Return Merchandise request) process
If you wish to return your item(s) using your own form of shipping, please ship your return to the address below. Please be sure to include your order# in the package and retain tracking information for our reference.
A European Christmas Returns
1834 Palma Drive, Suite K
Ventura, CA 93003
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Damages and Issues
Please inspect your order upon reception and contact us immediately at [email protected] if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Email Me When Available
We will send you email notification when item is back in stock